FAQs

SEAN’S BAGS STORE – Frequently Asked Questions (FAQs)

1. What products do you sell?
We offer a wide variety of products, including bags, backpacks, wristwatches, jewelry, wigs, hair oils, shoes, sofas, festive décor, and LED lights. Our goal is to provide stylish, high-quality items for everyday life and special occasions.

2. How can I place an order?
Simply browse our online store, select the product you want, choose any options (size, color, style), and click “Add to Cart.” Follow the checkout instructions to complete your purchase securely.

3. What payment methods do you accept?
We accept multiple payment methods, including debit/credit cards, online banking, and mobile payment options. All transactions are safe and encrypted for your security.

4. Do you offer shipping?
Yes! We deliver across Nigeria (and selected international locations). Shipping fees and delivery times depend on your location and the items you order.

5. Can I return or exchange a product?
Yes, we have a return and exchange policy. Products must be unused, in original condition, and returned within the timeframe specified at checkout. Some items may have specific return rules, so please check the product details.

6. Are your products authentic?
Absolutely. We carefully source and select all our products to ensure authenticity, quality, and durability.

7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to monitor your package until it arrives at your doorstep.

8. Do you offer discounts or promotions?
Yes! We often run promotions, seasonal sales, and special offers. Subscribe to our newsletter or follow us on social media to stay updated.

9. How can I contact customer support?
You can reach our support team via email, phone, or our website chat feature. We’re here to help with any questions about orders, products, or general inquiries.

10. Can I buy in bulk for gifts or corporate orders?
Yes, we offer bulk purchases and custom orders. Contact our support team for details and special pricing.